Sr/ Manager- IT Service Delivery and SLA Compliance

From 8 to 13 year(s) of experience
₹ 18,00,000 - 19,00,000 P.A.

Job Description

Sr/ Manager- IT Service Delivery and SLA Compliance

Job deliverables

Responsible for overall end user service delivery and SLA Compliance.

Promptly respond and resolve incidents reported via email / phone with top prioritization given to senior members of the firm.

Need technically strong candidate has hands-on experience in desktop, laptops, printer, audio-video conferencing, and network with team-leading skills.

Should have experience in Daily/Weekly Reporting and Team Management skills.

Implement effective IT security applications on systems to ensure the security of data in coordination with the other IT team members.

Periodic review with end user vendors and negotiate pricing of capital expenses.

New technology evaluation of laptops, printers, end user applications.

Good organizational and time management skills. Excellent communication and

leadership skills

Supports initiatives that ensure product profitability by maintaining high customer

satisfaction per firm standards

CTC 18 to 20L

On-board time frame One month

Candidates with offer in hand to be avoided or provided equal opportunity if interested.

Role:IT Operations Management

Salary: 18,00,000 - 19,00,000 P.A.


Functional Area:IT & Information Security

Role Category:IT Infrastructure Services

Employment Type:Full Time, Permanent

Key Skills
Skills highlighted with ‘‘ are preferred keyskills


UG:B.Tech/B.E. in Computers

Company Profile

Talent Leads HR Solutions Pvt Ltd

leading law firm

Company Info
View Contact Details+

Contact Company:Talent Leads HR Solutions Pvt Ltd

Reference Id:JIS44443