Sr/ Manager- IT Service Delivery and SLA Compliance
Responsible for overall end user service delivery and SLA Compliance.
Promptly respond and resolve incidents reported via email / phone with top prioritization given to senior members of the firm.
Need technically strong candidate has hands-on experience in desktop, laptops, printer, audio-video conferencing, and network with team-leading skills.
Should have experience in Daily/Weekly Reporting and Team Management skills.
Implement effective IT security applications on systems to ensure the security of data in coordination with the other IT team members.
Periodic review with end user vendors and negotiate pricing of capital expenses.
New technology evaluation of laptops, printers, end user applications.
Good organizational and time management skills. Excellent communication and
Supports initiatives that ensure product profitability by maintaining high customer
satisfaction per firm standards
CTC 18 to 20L
On-board time frame One month
Candidates with offer in hand to be avoided or provided equal opportunity if interested.
Role:IT Operations Management
Salary: 18,00,000 - 19,00,000 P.A.
Functional Area:IT & Information Security
Role Category:IT Infrastructure Services
Employment Type:Full Time, Permanent
UG:B.Tech/B.E. in Computers
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