Manager – Customer Retention Ludhiana

From 5 to 9 year(s) of experience
₹ 7,00,000 - 9,50,000 P.A.

Job Description

Roles and Responsibilities

Responsible for targets achievement on
allocated base to downline team members:
I. Drive renewal collection and persistency
targets through customer calling or
physical visits to customer residences with
prior appointment
II. Ensure maintenance and sharing of daily
customers’ trackers and conversion of
assigned team
III. Training team to convince customers and
get renewal premium and policy
continuation to continue insurance and
giving retention tools like mode
change/Partial withdrawal/PUA
surrender/Loan etc.
IV. Ensure & track timely depositing the
cheque at the nearest MLI branch/ bank
branch within 24 hours of the cheque
collection by Customer Retention Officer

Desired Candidate Profile

Graduation in any stream with prior experience in insurance, customer services profile. Prior experience in
renewal retention team is an added advantage

Role:Customer Success, Service & Operations - Other

Salary: 7,00,000 - 9,50,000 P.A.


Functional Area:Customer Success, Service & Operations

Role Category:Customer Success, Service & Operations - Other

Employment Type:Full Time, Permanent


UG:Any Graduate

Company Profile

Talent Leads HR Solutions Pvt Ltd

An Insurance
Company Info
View Contact Details+

Contact Company:Talent Leads HR Solutions Pvt Ltd