Field Service Delivery Manager at Bhubaneshwar

From 10 to 17 year(s) of experience
₹ Not Disclosed by Recruiter

Job Description

Roles and Responsibilities

Enabling all FS delivery points and teams to make it easy and simple for our customers to deal with us by:
? Timely and Quality Installation
? Speedy and Quality Resolution of Viewing related problems faced by customers
? Acting upon Customer Satisfaction Study reports on a monthly basis and providing necessary input to
various delivery teams.
? Ensure that there are no fraudulent accounts created / installed in the state.
Job description
Installation and Field Repair
? Selection, appointment and continuous management of ISPs
? KPI / SLA management (of various delivery units / partners)
? ISP and other vendors’ contract administration and management
? Quality of people, tools and training

Policy & Process Compliance
? Ensure that the organisation’s processes and policies are adhered to.
? Provide regular input to keeping our processes in alignment with our service philosophy – Easy &
? Provide input to planning, training and quality as applicable
Customer Satisfaction
? Ensure that all necessary actions are taken based on the annual wave of CSAT study at strategic level
? Take quick action on input provided by the Central Quality and PI team (monthly tracker) to correct
processes or any other tactical measures

People Management and Development
? Select, Develop and Retain quality manpower at all levels in the region (including direct and indirect
manpower and vendors)
? Provide timely and necessary input to people on performance
? Ensure that the service philosophy is understood and communicated to all levels and individuals
? Maintain transparency in dealing with people and performance management
? Guardian and Champion of organisational culture in the state

Productivity and Cost Effectiveness
? Improve productivity continuously (without compromising quality) and therefore, keep costs at
optimum levels.

Role:Service Manager

Salary: Not Disclosed by Recruiter

Industry:Telecom / ISP

Functional Area:Customer Success, Service & Operations

Role Category:After Sales Service & Repair

Employment Type:Full Time, Permanent


UG:B.Tech/B.E. in Any Specialization

Company Profile

Talent Leads HR Solutions Pvt Ltd

a leading executive search firm
Company Info
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Recruiter Name:rashmi

Contact Company:Talent Leads HR Solutions Pvt Ltd