Branch Manager – Retail Branch Banking ,Thalambur

Roles and Responsibilities

Responsibilities

Lead a result oriented team and is responsible for managing the Branch Profitability, ensuring high quality service and Customer Relationship Management, Operation and risk.

Own all branch-banking objectives and overall branch supervision, Ensure achievement of overall Branch Targets by generating business and cross sales

Key Customer Relationship Management & supervision of all High Net Worth customer programs

Ensure all components of the branch sales model function as per design

Complaints Handling

Review Branch Operations reports

Managing teller operations and vault

Branch Merchandising & co-ordination with Marketing at product level

Review vault register and Key Registers

Review Suspense & Dummy accounts

Ensure compliance with Banking rules, Regulations & Procedures

Periodic review of progress vs. objectives. Ensure clarity of Business objectives among staff

Adherence of sales process & Operational Checklist

Review and Control

Review vault /Vault& Key register, Monitor Physical verification of cash (Periodic).

• Audit Rating
• No frauds / Operational Errors .

Review Suspense & Dummy accounts

Execution Excellence:

Managing people & Relationships:

Personal Effectiveness:

Liaison with external customers, retail marketing, audit, IT, product development group, retail operations, clearing, currency chest, ATM vendors, other functional heads on case to case basis, and RBI officials

Business Understanding

Planning &Organizing

Initiative

Decision Making

Numerical and Analytical Ability

Accuracy

Develop Subordinates and team

Communication

Response Time

Sales / Marketing skills

Interperonal skills

Hands on approach

Aggressive

Listening skills

Ability to work under pressure

Team Player

Confidence

Adaptability

Influencing skills

Monitoring skills

Implementing skills

Mentoring

Experience Required

• Minimum experience in years – 3 to 10 yrs
• Exposure to banking preferable

Major Stakeholders(intra team and other cross functional stakeholders, who would need to be interacted with for discharging duties)

Customers, Admin/Infra/HR ,retail marketing, audit, IT, product development group, retail operations, clearing, currency chest, ATM vendors, other functional heads on case to case basis, and RBI officials