Application Support Engineer For a Broking firm in Mumbai

from 5 to 8 year(s) of Experience
Not Disclosed by Recruiter

Job Description

Roles and Responsibilities

Diagnosing, troubleshooting, and developing new solutions that solve the root cause of customer problems in tickets elevated from our L1 support team or internal teams. Writing step-by-step processes, technical solutions, and ticket updates to customers using clear and concise English. Escalating L3 related issues to the Developemnt team and coordinating to fix the bugs by regular follow ups

Lead Android and iOS APP & Java and .Net Application Support & Deployment

Smooth running of the Applications in Production Environment

Deployment of Mobile App and Both Java and windows based application

Support SLA

Timely response to the customers & Management.

Provide functional and/or technical support for resolution of customer problems, incidents, issues, requests and queries.

Liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner.

Change & Incident & Problem Management related to their application domain.






Role:Technical Lead/Project Lead

Salary: Not Disclosed by Recruiter

Industry:Banking, Financial Services, Broking

Functional Area:Engineering Design, R&D

Role Category:Engineering Design

Employment Type:Full Time, Permanent

Key Skills

Education-

UG:Any Graduate in Any Specialization

PG:MBA/PGDM in Any Specialization, Information Technology

Doctorate:Doctorate Not Required

Company Profile

Talent Leads HR Solutions Pvt Ltd

Talent Leads HR Solutions (P) Ltd. is an Executive search & Recruitment firm managed by a team of professionals. We conduct searches for top, senior and middle level professionals for startups and large organizations across multiple industries throughout India. Our foundation stone is our commitment to client satisfaction, deep regard for personal relationships and dedication to quality. We maintain the highest levels of integrity, confidentiality and professionalism in serving our clients and employ the most transparent search process. We accept only those mandates to which we are confident to deliver superior results and consciously restrict the number of clients in a specific industry to avoid off limit issues.
Company Info
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Contact Company:Talent Leads HR Solutions Pvt Ltd

Website:http://careers.talentleads.co.in