Franchisee Business Manager (service engineer )for Patna

4 - 8 Years

Job Description

Act as the one point contact for assigned Franchisees. Ensure long term relationship between Company and the Franchisee by envisaging their requirements and meeting the same within company guidelines. Identify and meet their routine requirements in terms of parts, etc. and promote co. solutions to achieve mutual & end customer satisfaction; contributing to the growth of co. business.
Key Result Areas, Associated Responsibilities and Performance Indicators
Sr. No Key Result Areas Tasks Performance Indicators
1 Franchisee Operations Ensure smooth execution of all activities at Franchisees by continually monitoring and reviewing the overall performance 1. FOFO Retention rate
2. Franchise Satisfaction Score
3. % of complaint calls received for the Franchisees
4. DWM 7 / BASE CAMP 3
5. Vehicle Inflow at Franchisees (Revenue/FOFO)
6. % On Time Delivery of Spare Parts to Franchisee
7. Spare Parts Availability at FOFO
8. % and Value of cancelled orders
9. Customer Satisfaction Index
Coordinate with Zonal Support team for ensuring support that may be required in terms of technical assistance, induction programme, IT/SAP support, etc. is provided to the Franchisee
Provide holistic support to franchisees for its smooth functioning and running to increase profitability
Provide support in hiring and training franchisee staff and coordinate with Franchisee HR Team for the same
Liaison with all relevant departments to ensure issue resolution as may be faced by the franchisee
Ensure availability of spares at the franchisees as per requirement avoiding cancellation of orders
Keep track of the functioning of the Hub with a focus on on-time delivery by runners as per Franchisee requirement
Coordinate with Area Parts Manager to resolve any spares supply related issues faced by the franchisee in terms of supply or quality of spare parts
Keep close track of parts directly sourced by Franchisee independent of MFC
Drive customer footfall at all franchisees in territory by implementing the approved BD activities for the franchisees
Drive and Coordinate with Network Expansion Manager for securing marketing budget approvals to initiate necessary BD activities at the Franchisee
Interact periodically with end customers to capture their satisfaction with Franchisee services
Ensure timely receipt of payment/credit to Franchisee towards BD activities
Enhance the capability of the Franchisee's employees for superior provision of services for efficient service and conduct by Franchisee employees to the end customers
Facilitate and monitor franchisee's business growth and enable franchisees for appropriate corrective actions on time
2 Budget, Profitability & Cost Efficiencies Ensure performance of the franchisee as budgeted 1. % of Spares billing other than

Salary: INR 3,00,000 - 7,50,000 P.A.

Industry:Automobile / Auto Anciliary / Auto Components

Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category:Senior Management

Role:Service Delivery Leader

Employment Type:Permanent Job, Full Time


Desired Candidate Profile

Please refer to the Job description above


UG:B.Tech/B.E. - Any Specialization

Company Profile

Talent Leads HR Solutions Pvt Ltd

Talent Leads HR Solutions (P) Ltd. is an Executive search & Recruitment firm managed by a team of professionals. We conduct searches for top, senior and middle level professionals for startups and large organizations across multiple industries throughout India. Our foundation stone is our commitment to client satisfaction, deep regard for personal relationships and dedication to quality. We maintain the highest levels of integrity, confidentiality and professionalism in serving our clients and employ the most transparent search process. We accept only those mandates to which we are confident to deliver superior results and consciously restrict the number of clients in a specific industry to avoid off limit issues.
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Contact Company:Talent Leads HR Solutions Pvt Ltd