Area Service Incharge- FSD For Hyderabad, Karimnagar, Khammam

Hiring for Its a direct broadcast satellite television provider in India

3 - 8 Years
Hyderabad, Karimnagar, Khammam

Job Description

1. Installation and Field Repair
2. Selection, appointment and continuous management of ISPs
3. KPI / SLA management (of various delivery units / partners)
4. Provide regular input to keeping our processes in alignment with our service philosophy Easy & Simple.
5. Ensure that SOP is followed for install time and quality Customer Satisfaction
6. Ensure that all necessary actions are taken based on the annual wave of CSAT study at strategic level
7. Speedy and Quality Resolution of Viewing related problems faced by customers(Repeat FR)
8. Responsible for ETA/IMA
9. Input for Capacity Planning and forecasting
10. Responsible for actual available capacity.
11. Acting upon Customer Satisfaction Study reports on a monthly basis and providing necessary input to various delivery teams.
12. Ensure that there are no fraudulent accounts created / installed in the state

Required Candidate profile

BE, Btech is must with good consumer durable industry experience

Salary: INR 3,00,000 - 7,00,000 PA.

Industry:Telecom/ ISP

Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category:Senior Management

Role:Service Delivery Leader


Desired Candidate Profile

Please refer to the Job description above


UG:B.Tech/B.E. - Any Specialization

Company Profile

Talent Leads HR Solutions Pvt Ltd
View Contact Details+

Contact Company:Talent Leads HR Solutions Pvt Ltd