Area Collection Manager Baroda

6 - 10 Years
Vadodara

Job Description

Allocation of portfolio to vendor basis the past performance trend and FOS availability, creating adequate manpower capacity for the portfolio.
Review cases with FOS / TL and work assignment basis the disposition code
Coordinating with agency resources and doing the call planning for better resolution, ensuring appropriate support to the agency on difficult cases
Receipt book & Repo kits allocation and auditing on periodic basis
Agency billing closure within 60 days of the work completed month
Ensuring prior approvals in repo cases & helping the agency manage repo related issues.
Handling collection/repo related customer service issues/escalations
Coordinating with legal team for initiating legal actions against chronic defaulters & dealing with enforcement agencies in cases filed against BAFL by customers/third parties.
Performance related

BKT resolution with agency and FOS level need to be tracked and reviewed
Flow rates to next BKT needs to be restricted on the location you are handling
Remove the non performing fos and recruitment the fresh team and train as and when required
Remove the non-performing agency and recruit new vendor basis company requirement.
Compliance related

CRM queries needs to be closed as per the TAT assigned
RCU audit queries has to be reverted before TAT and implementation of committed action at field level.
Receipt book discrepancies needs to be discussed with agency and ensure no reoccurrence of such issues in field.
HHT 100% utilization and report to be submitted to ACM / RCM on regular basis
HHT not working need to be informed to IT team for need of support.

Salary: INR 10,00,000 - 12,00,000 P.A.

Industry:Banking / Financial Services / Broking

Functional Area:Financial Services, Banking, Investments, Insurance

Role Category:Retail/Personal Banking

Role:Collections Manager

Employment Type:Permanent Job, Full Time

Keyskills

Desired Candidate Profile

Please refer to the Job description above

Company Profile

Talent Leads HR Solutions Pvt Ltd

Talent Leads HR Solutions (P) Ltd. is an Executive search & Recruitment firm managed by a team of professionals. We conduct searches for top, senior and middle level professionals for startups and large organizations across multiple industries throughout India. Our foundation stone is our commitment to client satisfaction, deep regard for personal relationships and dedication to quality. We maintain the highest levels of integrity, confidentiality and professionalism in serving our clients and employ the most transparent search process. We accept only those mandates to which we are confident to deliver superior results and consciously restrict the number of clients in a specific industry to avoid off limit issues.
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Contact Company:Talent Leads HR Solutions Pvt Ltd