ASI,FSD For Ahmedabad with a DTH company

3 - 8 Years
Ahmedabad

Job Description

1. Installation and Field Repair
2. Selection, appointment and continuous management of ISPs
3. KPI / SLA management (of various delivery units / partners)
4. Provide regular input to keeping our processes in alignment with our service philosophy Easy & Simple.
5. Ensure that SOP is followed for install time and quality Customer Satisfaction
6. Ensure that all necessary actions are taken based on the annual wave of CSAT study at strategic level
7. Speedy and Quality Resolution of Viewing related problems faced by customers(Repeat FR)
8. Responsible for ETA/IMA
9. Input for Capacity Planning and forecasting
10. Responsible for actual available capacity.
11. Acting upon Customer Satisfaction Study reports on a monthly basis and providing necessary input to various delivery .

Salary: INR 3,00,000 - 7,50,000 PA.

Industry:Consumer Electronics / Appliances / Durables

Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category:Senior Management

Role:Service Delivery Leader

Keyskills

Desired Candidate Profile

Please refer to the Job description above

Education-

UG:B.Tech/B.E. - Any Specialization

Company Profile

Talent Leads HR Solutions Pvt Ltd

Talent Leads HR Solutions (P) Ltd. is an Executive search & Recruitment firm managed by a team of professionals. We conduct searches for top, senior and middle level professionals for startups and large organizations across multiple industries throughout India. Our foundation stone is our commitment to client satisfaction, deep regard for personal relationships and dedication to quality. We maintain the highest levels of integrity, confidentiality and professionalism in serving our clients and employ the most transparent search process. We accept only those mandates to which we are confident to deliver superior results and consciously restrict the number of clients in a specific industry to avoid off limit issues.
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Contact Company:Talent Leads HR Solutions Pvt Ltd